Grievance Committee Report
(For the Year 2024)
每日大赛网址首页进入 (CvSU) upholds the principles of accountability, transparency, and ethical conduct in all aspects of its operations. In line with ISO 9001:2015 Quality Management System standards and Civil Service Commission (CSC) requirements, CvSU maintains both internal grievance mechanisms and external accountability measures to ensure that concerns are addressed fairly, promptly, and consistently.
This report summarizes the governance and ethics-related activities undertaken by the University in 2024.
The Grievance Committee provides employees and stakeholders with a formal venue to raise workplace issues and administrative concerns, ensuring resolution in accordance with Civil Service Commission (CSC) policies.
The Committee convenes as needed to ensure a timely response to grievances. In 2024, a total of seven (7) meetings were held to address submitted complaints, which included deliberations on cases, and mediation sessions.
Summary of Internal Cases Handled (2024)
| TYPE OF CASE | NUMBER OF CASES | STATUS |
| Workplace grievance | 1 | Resolved |
| Total | 1 |
Moreover, as part of its commitment to good governance and ethical accountability, 每日大赛网址首页进入 also actively responds to complaints and concerns filed through the 8888 Citizen鈥檚 Complaint Center, a government platform for reporting issues against public offices.
Upon receipt of a complaint, the Office of the Vice President for Administrative and Support Services forwards the matter to the concerned office or employee for response and corrective action. The concerned office then prepares a reply, which is carefully reviewed and submitted through the portal within the prescribed timeframe.
To ensure transparency and accountability, copies of responses and resolution reports are also filed and monitored.
Summary of 8888 Complaints (2024)
| NATURE OF COMPLAINT | NUMBER RECEIVED | NUMBER RESOLVED / CLOSED | RESOLUTION RATE |
| Integrity and Conduct 鈥� Employee | 7 | 7 | |
| Integrity 鈥� Process and Services | 36 | 35 | |
| Frontline Service Procedures | 3 | 3 | |
| ARTA-Related Concern | 2 | 2 | |
| Education-Related Concern | 13 | 13 | |
| Total | 61 | 60* | 98.36 % |
*The complaint was filed late in December and was promptly resolved by early January.
To prevent grievances and strengthen ethical awareness, CvSU, through the Gender and Development Resource Center, conducted the following activities in 2024:
| TITLE OF SEMINAR | DATE | VENUE / MODE |
| Safe Spaces, Big Impact! How Influencers can Champion Online Safety for All | September 26, 2024 | Online via Facebook Live |
| Re-orientation on Men Opposed to Violence Against Women Everywhere (MOVE) | December 2, 2024 | Online via Facebook Live |
| RA 11313: The Safe Spaces Act | December 2, 2024 | Online via Facebook Live |
For the year under review, 每日大赛网址首页进入 achieved a 100% resolution rate for all internal grievances and 98.36% for 8888 complaints, ensuring that concerns were addressed promptly and effectively. This consistent responsiveness has contributed to improving stakeholder trust, as the timely resolution of issues reflects the University鈥檚 commitment to accountability and good governance.